Services

When workplace challenges arise, the Wake Forest University Ombuds offers a confidential, impartial, and informal resource to help you navigate complex situations. Whether you need guidance, a neutral sounding board, or support in exploring possible solutions, the Ombuds is here to assist.

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How We Can Help

The Ombuds Office provides:

✅ A Confidential and Supportive Space

• Listening with respect, neutrality, and without judgment
• Helping you clarify concerns and explore options

✅ Guidance and Problem-Solving Support

• Assisting in navigating complex workplace situations
• Empowering you to decide what action, if any, to take
• Offering conflict resolution strategies

✅ Facilitation and Communication Support

• Mediating informal conversations between individuals when appropriate
• Helping to improve communication and collaboration

✅ Identifying Systemic Concerns

• Recognizing patterns or trends that may indicate broader workplace challenges
• Providing institutional feedback to administrators for potential improvements

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What the Ombuds Does Not Do

To maintain its independence, neutrality, and informal role, the Ombuds does not:

🚫 Participate in formal grievance, disciplinary, or legal proceedings
🚫 Make administrative decisions or alter university policies
🚫 Offer legal or psychological advice
🚫 Keep records on behalf of the institution
🚫 Act as an advocate for any individual or group (but does advocate for fair processes and systems)

The Ombuds Office is a voluntary and off-the-record resource—here to support you wherever you are in your process. If you’re unsure whether the Ombuds can assist with your situation, we encourage you to reach out.