Confidential. Impartial. Independent. Informal
The Wake Forest University Ombuds Office provides a confidential, neutral, and informal resource for faculty, staff, and administrators seeking guidance on workplace concerns, conflicts, or challenges. Whether you’re facing a workplace dispute, seeking clarity on university policies, or simply need a sounding board, the Ombuds Office offers a supportive space to explore your options.
We do not replace formal university processes but serve as a supplementary and independent resource to help you navigate concerns with clarity and confidence.
How We Can Help
- Provide a confidential space to discuss concerns
- Offer impartial guidance on workplace challenges
- Help explore options for resolution
- Facilitate communication and conflict resolution strategies
- Direct you to appropriate university resources
When to Contact the Ombuds
- As a first step to explore options
- As a last resort when other avenues seem closed
- Anywhere along the way when you need support or perspective
Use of our services is completely voluntary and free. Whether your concern is big or small, our office is here to listen, assist, and empower you to take the next step—if you choose to.
CONTACT US
General Inquiries
- Jill Crainshaw
- crainsjy@wfu.edu
Private & Confidential Inquiries
- 336.972.9182
In the interest of confidentiality, it is best not to share details through email about your reasons for wanting to meet.

