Standards of Practice


Access to the services of the WFU Ombuds Office is limited to full and part-time faculty, staff and administrators.


The Ombuds reports to the University Provost for budgetary and administrative purposes only and is limited to summary reports or policy recommendations that do not include or involve any specific client information.


No records other than statistical data are created or retained.

Ombuds Qualifications

The WFU University Ombuds must adhere to the Code of Ethics and Standards of Practice of the IOA and pursue relevant professional education opportunities throughout his term of office. The Ombuds should have good listening and communication skills, be fair-minded, diplomatic, comfortable speaking to people with varying backgrounds, and sensitive to issues of diversity.

Jill Crainshaw is a member of the International Ombuds Association and has completed the Association’s official foundational training as well as other seminars and workshops related to conflict resolution and shaping healthy work environments. Dr. Crainshaw is also certified by the FaithTrust Institute, Inc. to teach healthy boundaries workshops focused on professional ethics for leaders.

Ombuds Office Charter

You can download the Ombuds Office Charter (PDF) here.


General Inquiries

Private & Confidential Inquiries

In the interest of confidentiality, it is best not to share details through email about your reasons for wanting to meet.